The cancellation request must be send to us by email within 24 hours from the time of ordering. Please give us all information as below:
- Order No
- The time of order
- Name of product
We only accept the cancelation requests which have full information and on time as required. Others is not accepted.
However, in the unlikely event of the item is unavailable, we will inform about this situation by email. In such an event we will have 2 options.
- The 1st: customer can cancel the order and we will process a refund in accordance with our refund policy. The cancelation request must be send back to us by email within 3 days from the day of information
- The 2nd : After 3 days from the day of information, if we receive no information by email, we will process the order by default. The cancellation request in this time is not accepted. The waiting time in this case is about 7-14 business working day. This doesn’t include 1- 3 business days for processing time.