If you’re not entirely happy with your order, Crafts Zone LTD. will gladly offer a full refund for items that are returned within 7 days of receipt.
In the event, the Items delivered to you any of the following items:
- Items that are physically damaged or defective;
- Items that varies from the description;
- Items that are wrongly delivered;
- Wrong Color;
- Wrong Style;
- Wrong Size; or
- Wrong Quantity;
We will replace the items with new items of your choice in accordance with this Policy.
If you have size or fitting issue you can exchange the product within 7 days of delivery.
For all exchanges and replacement please email our customer care executive at firstname.lastname@example.org along with your complete order details and issues.
Please note that return shipping fees are nonrefundable and are the responsibility of the customer. Your account will be credited less the cost of return shipping and handling.
There will be no extra shipping charge levied by us. We can help you in exchanging the original order with new one of same value.
We will accept Replacement and Exchanges of an Item only if the following conditions are met:
- Size exchange should be initiated within 7 days of delivery of the Item;
- It is the first time you are returning the order for size/design/colour change, we don't exchange/replace twice.
- The tags and labels on the item should be intact;
- The Product should be unwashed, unused, and in undamaged condition; and
- The Product is returned along with the original packaging.
- Any costs associated with returning an item will be the responsibility of the customer. Crafts Zone is not responsible for customers’ returns that are not received, we recommend shipping with a tracking number and insurance.